The advantages of using technology to track deliveries

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close-up-of-a-person-typing-on-a-notebook-keyboard Name Email After a purchase is made, the shipping company, transport company and customer expect the goods to arrive soon and that everything goes as planned. Logistics is an important factor for any company, but tracking merchandise is still a challenge. In this content we will try to simplify its use, what benefits your company gains from using it and why it makes a difference. Among all the technological advances that companies use for logistics, it is cargo tracking that brings several advantages for both sides. It is through this that transport is monitored, contact with the delivery person and route planning that helps to avoid failures. By tracking cargo in real time, it is possible to monitor the status of transport and take actions and decisions quickly, so that failures are reduced and, if they occur, they are resolved quickly and accurately. Therefore, tracking deliveries becomes a competitive differentiator for any company that wants to offer a quality service to customers and better manage its logistics. How to do effective screening Real-time tracking Main benefits Delivery tracking is the change your company needs [ps2id id='1′ target=”/] How to do effective screening Log changes Any changes that occur during delivery must be taken into account in order to maintain control of the operation and ensure that the goods are delivered successfully. Be it route, name, collection, transactions, delivery, among others.

Therefore, any non-compliance, your back-office team will Colombia Mobile Number List  be informed to speed up actions and decision-making in real time. Visibility For deliveries to be successful, your employees need to have access to all the necessary information. Delivery people must know what type of merchandise they are delivering, how fragile the product is, what the deadline is and customer data. And for customers, offer a visible and easily accessible order cycle, containing all the information, with real-time updates at each stage, from placing the order to confirming delivery of the goods . We are increasingly online and on different platforms. Offering the customer the option of viewing the order status through a mobile application becomes a differentiator, but a practically mandatory item in the current scenario. Inform the customer Waiting for an order always causes anxiety. When will it arrive? Will there be any damage? All doubts cross the customer's mind and your duty is to keep them informed of everything possible. Did you know that the large number of calls to SAC are from customers wanting to know information about their order? An informed customer is a satisfied customer. And by offering quality and diversity of access to information throughout the order cycle, you are providing a better purchasing experience for the customer, thus enabling customer loyalty.



Centralize customer information Order tracking is related to customer satisfaction. And one way to improve this issue is to centralize information about it. It seems simple and unimportant, but it makes all the difference. The tip is to write down all interactions made with the customer and information about them. Sending an email on his birthday, showing suggestions for products similar to the one he bought, are some of the actions you can invest in to build his loyalty. This way, it is possible to devise strategies to improve the relationship and discover the best way to serve you. [ps2id id=’2′ target=”/] Real-time tracking By modernizing your tracking system, you can track the progress of shipped items in real time. This way, we know what has already been delivered, what has not yet been delivered and what is the probability of some goods being delivered sooner.